Event Tagline
1 December 2022
London, UK
- 1 December 2022
- London, UK
Join the largest cloud comms community of service providers and vendors virtually across two days of insights and networking with experts and thought leaders in the European cloud comms market.
Key themes for the day include competition reimagined, the future of customer engagement and the role of the service provider in the new world.
about
Join us for an event filled with experts sharing and exploring Microsoft’s diverse portfolio.
Cavell Group are excited to bring this event in-person this December for Cavell Enable 2022!
We look forward to hosting you in London for a day of unmissable insights and amazing networking opportunities.
Why Attend
Opportunity
Better understand the additional streams of revenue on top of Microsoft Teams and the wider Microsoft portfolio.
Education
Get educated on your options around Microsoft’s portfolio, particularly the different Teams telephony enablement options available.
Network
With Microsoft’s presence this December, this is your opportunity to share stories and build connections.Â
agenda
Watch out for this area. Agenda is coming soon!
We’re currently working on building our agenda, sign up for updates to be the first to know more.
How will Cavell Enable inspire your next big development?
Click here to explore the agenda
2:00 PM BST
Meet your industry peers and our hosts!
2:15 PM BST
Making the most of a Virtual Cavell Insight Series
The Cavell team will be taking you on a tour of our Virtual Events platform – Hopin. Introducing best practices, all networking features and our virtual expo section.
2:30 PM BST
Collaboration: Changing the nature of Communications
After 18 months of disruption in the comms industry, enterprises globally have looked to collaborative solutions to solve the many challenges associated with new working environments. The market’s leading solution MS Teams has gained huge popularity across the globe. In this session, Patrick examines some of the macro factors that have influenced changing enterprise requirements and how service providers have had to adapt their portfolios to provide a class-leading collaboration solution.
Patrick Watson
Senior Research Analyst, Cavell Group
2:50 PM BST
Telephony in the cloud and the role of Microsoft Teams
Mattia is a Principal Program Manager Lead in Microsoft Teams and his team is mainly accountable for building the framework for integrating 3rd party PSTN capabilities in Teams. This critical area includes products like Operator Connect, Direct Routing and the various edge components for Microsoft Teams. He has been working in Microsoft for 14 years, across multiple countries, roles and organizations, always with a focus on products, strategy and partnerships.
Mattia Tocco – Principal Program Manager Lead, Microsoft
Speaker to be announced
3:10 PM BST
Giving Microsoft Teams a Voice
One area of accelerated growth within the communications industry has been the increase in demand for voice and calling services within Microsoft Teams. Microsoft provide a range of options for enterprise deployments, many of which rely on communication partners. This panel will examine the different options available and the best practices for service providers to explore when provisioning telephony services for Microsoft Teams users.
Matthew Townend
Executive Director,
Cavell Group
Dag Peak – VP Partner Product, RingCentralÂ
Mattias Ohde – CEO, SolunoÂ
Jon Martin – Senior Manager Meetings Portfolio, BTÂ
- What key changes are here to stay?
- How will these changes effect the way you run your business?
- What impact do you think this will have on service providers product portfolio in the future?
- Do you think IT & communications irreversibly interlinked?
- Are Hyperscalers the key competition of the future?
3:50 PM BST
Beyond SIP: The Teams Analytics Opportunity
For most businesses, the shift to Teams was quick and relatively unplanned. Now, though, we’re at a point where end customers are looking for more from their Teams implementation. They want to ensure it’s effective for the long term, whether they choose to proceed with a hybrid working environment, or have everyone return to regular office life.
We’ve learned that understanding how Teams is used and their effect on their people work is becoming a key priority. It’s made more complex by privacy issues, where different industries have different expectations about the amount of information they analyse about how, when, and what work their people do.
This session uncovers the personas and metrics needed to effectively measure success in these three areas and start providing these solutions – profitably – to your customer base.
Andy Bannister – Global Head of Sales, Tollring
Mike Wilkinson – Senior Director UC & Collaboration, Metaswitch
4:00 PM BST
Break - Speed Networking Roulette
Make yourself a coffee and meet new connections and chat with old friends, exploring the Virtual Speed Networking Roulette. Segment due to run for 10 minutes.
4:10 PM BST
Building a strategy beyond Microsoft Teams
There is a whole new world of opportunity within the Microsoft ecosystem outside of Microsoft Teams. As well as Microsoft Teams supplementary solutions, the wider Microsoft 365 portfolio provides service providers with a host of other possible revenue streams. A panel of experts with real world experience in generating value in the wider Microsoft stack join us to highlight potential opportunities for service providers looking to expand their portfolios.
Dominic Black – Director of Research, Cavell Group
Tom Arbuthnot – Principal Solutions Architect, Modality Systems
Scott Kinka – Chief Strategy and Innovation Officer, EvolveIP
Rufus Grig – CTO, Kerv
Mike Wilkinson – Senior Director UC & Collaboration, Metaswitch
- Where will collaboration take the industry next?
- How do vendors and tech companies continue to innovate throughout COVID-19?
- How important are integrations and the ecosystem in a newly converged IT & telco world?
- How will service providers create value around your portfolio of services in the future?
- What is a future trend you think service providers should pay attention to?
4:50 PM BST
Building Business with Microsoft
Mike Wilkinson – Principal Program Manager, Microsoft
SPEAKER DETAILS
Speaker to be announced
Matthew Townend – Executive Director, Cavell Group
Andy Monroe – Managing Director, Q Advisors
Marcus Allchurch – Partner, Acuity Advisors
Speaker TBA
5:00 PM BST
Customer Experience in the Microsoft Ecosystem
Businesses are increasingly focusing on customer experience and Contact Centre plays a key role within this. As businesses require their customer-facing staff to collaborate with other teams internally, the link between Microsoft Teams and Contact Centre is becoming increasingly important. Our panel of contact centre vendors will explain how they are enabling great customer experiences within the Microsoft ecosystem.
Dominic Black –Â Director of Research, Cavell Group
Janice Rapp –Â VP of Product Marketing, 8×8
Thomas John – VP EMEA Channels, Five9
Chandan Mehta – VP Product Marketing, Enghouse
Brian Gilman – VP, Product & Solutions Marketing, Vonage​
Simon Hughes – Business Development Manager, Akixi
Jonathan Clark – Regional Product Marketing Manager EMEA, Poly
- The UCaaS, CCaaS, CPaaS bundle
- 2021 – The year of Integration
- The mobile cloud communications world
- The new Digital Marketplace and Go-to-Market
- How has customer engagement changed in a COVID-19 world?
- How have you to change your technology or products to meet these changing requirements?
- How important are technologies like AI, ML, in the customer engagement experience?
- How do CPaaS, CCaaS and UCaaS intersect in the future?
- What comes first: CRM or Contact Centre?
3:20 PM CET
Break - Speed Networking Roulette & Virtual Expo
Make yourself a coffee and meet new connections and chat with old friends, exploring the Virtual Expo hall and Speed Networking Roulette. Segment due to run for 10 minutes.
5:00 PM BST
Office of the Future
As people re-emerge from their home offices, businesses are having to work out how to give their employees the best flexible workplace solutions to continue to enable high levels of productivity and collaboration. Offices will need to be redesigned to enable employees to collaborate effectively, and businesses will need to ensure that they have the right technology and hardware at both their home and office locations.
Matthew Townend
Executive Director,
Cavell Group
Holger Reisinger – Senior VP Large Enterprise Solutions, Jabra
Steve Harris – Director, Podia.work
5:00 PM BST
Best Practices for Service Providers Integrating Telephony into Teams and Migrating Enterprise
Matthew Townend
Executive Director,
Cavell Group
Benny Ben-Ami – CTO, Univonix
Micah Singer – Managing Director, TeamMate Technology
Alex Rogers – CTO, Mondago
Speaker TBA
- What is the impact of the convergence of IT and the traditional comms channels?
- What impact does the merging of IT and telco channels have on the market?
- How do service providers react to the different requirements of IT versus traditional telco channels?
- What is the impact of different commercial models (e.g. agency, master agency, wholesale, etc.) on the channel marketplace?
- Is there a requirement for global/European channel programmes in this space?
- Where do you see channels creating value in the future? How do you enable your channels to differentiate themselves?
5:30 PM BST
Event Wrap Up
Our analysts will share their thoughts on what they’ve learned today and highlight some of the key takeaways from the day’s sessions.
5:20 PM CET
Workplace of the future
Segment due to run for 40 minutes.
Dominic Black – Director of Research, Cavell Group
Cloud Comms Summit Europe Highlights
If you missed #CCSEurope21 or would simply like to re-watch it, the summit recordings are available on-demand now. Click the banner for instant access!
Day 1 Highlights
One of the big discussions of this panel was that many companies had to scramble to develop new services to handle the pandemic. It was concluded that the industry came out stronger in the end and can capitalise on the survival driven growth of 2020.
The panel also focused on hyperscalers, with all the speakers agreeing that there was both competition and opportunity from the entry of these large companies into the market.
This panel discussed the ins and outs of M&A during the COVID-19 era.
The main takeaway was that investors are becoming much more familiar with this space. This means that how your company is valued is starting to factor in a lot more granular and mundane things like how good your integrations are, if you have paid your taxes, and how your teams are organised and communicate.
We wrapped up the Day 1 with our tech innovation awards, where many companies were invited to come along and pitch themselves and their innovations for 3 minutes before a poll was done with the attendees of the event voting to decide a winner. It included guitars, quick pitches and even some St. Patrick’s Day inspired singing. This one is harder to explain so please watch the video when you have a chance and see all the great companies that took part.
The award went to Poly in the end, who impressed us all with a rousing song about anti-microbial phone coverings (seriously, find it and watch it).
Additional Topics Explored:
Navigating the “next normal”
Innovation in the Roaring 20’s
Day 2 Highlights
This panel focused on what services are available through Teams, like chat, direct routing, calling, meetings, collaboration, document editing. Panellists also identified risks such as, for every service you are selling and supporting you need to be careful if you are offering a service that Microsoft are going to start offering for free.
You need to work and find the supplementary services that you can offer that have value, that will hold value even if Microsoft move into that space.
Many people see Teams as the value but not everyone on the panel agreed. Some said they just viewed Teams as the window into selling other Microsoft services, as that is the service which people have asked for and are demanding.
This panel explored the future of the workplace post COVID-19.
One key challenge identified in this panel was that people have moved, and employers have hired people who live across different countries and regions. This means that those people will never be able to commute regularly.
Panellists highlighted the office will therefore, become a place for the high value interactions, meetings, collaboration, networking and team building.
Another big challenge identified was whether leaders lead in the way that is suitable for the new work style. Will leaders work from home themselves or insist they will be in the office every day? Will they establish a two-tier hierarchy?
CCS Europe wrapped up with an end of day Pub Quiz hosted by the Cavell team.
Congratulations to Bryan Martin at 8×8 for winning the prize which was kindly gifted by the Cloud Communications Alliance.
Additional Topics Explored:
New Channel Approaches in an IT & MSP-Led World
Learnings from serving the US market
- Understanding Network Strategies for SPs in 2021
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speakers
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We are currently planning our speaker line-up.
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A big thanks from the Cavell team to our sponsors. The event wouldn’t happen without you and we’re grateful for your ongoing support.
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