The biggest Service Provider event in Europe returns virtually.
17 & 18 March 2021
Virtual Events
agenda
We’re currently working on building our agenda, sign up for updates to be the first to know more.
How will Cloud Comms Summit Europe inspire your next big development?
Day 1
Day 1 Desktop Version
1:30 PM CET
Making the most of a Virtual Cloud Comms Summit
The Cavell team will be taking you on a tour of our Virtual Events platform – Hopin. Introducing best practices, all networking features and our virtual expo section.
2:00 PM CET
Navigating the "next normal"
In this session, Cavell’s Executive Director Matthew Townend will be taking the audience through how to prepare for the future, what services do you need to look at, how the competition is changing, and ways in which to navigate the “next normal”.
Segment due to run for 30 minutes.
Matthew Townend
Executive Director,
Cavell Group
2:30 PM CET
Industry Vision Keynote
Keynote speaker will share views on the market and their vision of the future of the wider industry in a 10-minute presentation, full details will be announced soon.
Speaker name, Job title, Company
2:40 PM CET
Overcoming COVID, Channel and Customers challenges
This roundtable discussion will have a range of service providers discussing how they have been navigating and overcoming the consequences of COVID-19. This session will also look at the latest channel and customer challenges the European cloud comms industry has faced and possible solutions providers will have to build in the future to remain relevant in this new world. Segment due to run for 40 minutes.
Terry Aurik – CEO, Enreach
Georgina Williams – Director of Voice Collaboration, BT
Speaker to be announced
Speaker to be announced
Speaker to be announced
Speaker to be announced
- What were some of the challenges for service providers throughout COVID-19?
- How are providers bundling services together/in the future?
- How does cloud networking play a role?
- How are Hyperscalers becoming competitive to providers in the future?
- What is the role of a vendor for service providers?
3:20 PM CET
Break - Speed Networking Roulette & Virtual Expo
Make yourself a coffee and meet new connections and chat with old friends, exploring the Virtual Expo hall and Speed Networking Roulette. Segment due to run for 20 minutes.
3:40 PM CET
Industry Vision Keynote
Keynote speaker will share views on the market and their vision on the future of the wider industry in a 10-minute presentation, full details will be announced soon.
Speaker name, Job title, Company
Speaker to be announced
4:00 PM CET
Innovation in the Roaring 20's
This session will be bringing together some of the leading vendors and tech companies to explore what developments the industry should be expecting, how the future of innovation will look like and what impact it will have on service providers. Segment due to run for 40 minutes.
Speaker to be announced
Speaker to be announced
Speaker to be announced
Speaker to be announced
- Where will collaboration take the industry next?
- How do vendors and tech companies continue to innovate throughout COVID-19?
- What were some of the development challenges that took place recently?
- How do vendors support SPs/channels?
- What were some of the global trends the industry has seen?
4:40 PM CET
Break - Speed Networking Roulette & Virtual Expo
Make yourself a coffee and meet new connections and chat with old friends, exploring the Virtual Expo hall and Speed Networking Roulette. Segment due to run for 20 minutes.
TRACK ONE
5:00 PM CET
Microsoft Teams: Adding Value
This session will explore not only how service providers can best capitalise on the Microsoft Teams opportunity, but also what challenges this entails and how to best equip your business to overcome them. Segment due to run for 40 minutes.
- What do different business offerings around Microsoft Teams look like?
- Do service providers have to adopt a different commercial to make a success out of selling Microsoft Teams related products?
- What are the main supplementary areas of opportunity for service providers?
- What skills does a provider need to have in place to be successful at this?
- Do service providers need PowerShell/Microsoft certifications in house?
- How difficult is it to build a strategy and portfolio around Microsoft’s ever-changing strategy?
Patrick Watson
Senior Research Analyst, Cavell Group
TRACK TWO
5:00 PM CET
New Channel Approaches in an IT & MSP-Led World
As the channel goes through continued changes, new considerations for service providers arise, from training to global models, integrations, capabilities and more. This session will address all the key questions aiming to unveil what are some of the practical implications brought by the latest channel approaches and the essential requirements for success. Segment due to run for 40 minutes.
- How is the channel changing?
- How important are training and the channel programme for success?
- How does the rise of Microsoft impact traditional communications channels?
- Is the commercial model changing in certain markets?
- Is there really a requirement for global channel programmes in this space?
- Is it important to offer channels the capability to integrate into platforms and services as well as resell them?
Name
Job Title, Company
TRACK THREE
5:00 PM CET
Matthew McDermott
Chief Business Development Officer, Access Partnership
BREAKOUT SESSIONS
5:00 PM CET
Network Security
5G & Mobility
Learnings from Serving the US market
Post Pandemic Predictions
Workplace of the Future
Name
Job Title, Company
TRACK FIVE
Day 2
1:30 PM CET
Making the most of a Virtual Cloud Comms Summit
The Cavell team will be taking you on a tour of our Virtual Events platform – Hopin. Introducing best practices, all networking features and our virtual expo section.
2:00 PM CET
UCaaS market: Differences, developments and dynamics
This session will consist of a presentation delivered by Cavell’s Director of Research Dominic Black on how the markets are evolving, covering our latest market research and focusing on big dynamic changes for features, pricing and more. Segment due to run for 20 minutes.
2:20 PM CET
Industry Vision Keynote
Keynote speaker will share views on the market and their vision of the future of the wider industry in a 10-minute presentation, full details will be announced soon.
Speaker name, Job title, Company
Speaker to be announced
2:40 PM CET
Enhancing Customer Experiences in a Remote World
For the past year, the pace of change in the industry has seen unprecedented acceleration and as a result, customer requirements and the best practices to meet them have significantly changed. This session will explore all aspects of customer experience, technology needs, contact centre requirements, solutions and more. Segment due to run for 40 minutes.
- How has customer engagement changed in a COVID-19 world?
- What are the best practices in contact centre?
- What technologies are companies investing in?
- What does the industry think about programmable versus off-the-shelf contact centre?
- What does the industry think about merging CPaaS and CCaaS? What about merging UCaaS and CCaaS?
- What comes first: CRM or Contact Centre?
Name Job title, Company
3:20 PM CET
Break - Speed Networking Roulette & Virtual Expo
3:40 PM CET
Industry Vision Keynote
Keynote speaker will share views on the market and their vision of the future of the wider industry in a 10-minute presentation, full details will be announced soon.
Speaker name, Job title, Company
Speaker to be announced
4:00 PM CET
How to prepare your business for M&A
What are some of the key considerations investors keep in mind when looking for their next business opportunity? How do you add financial value to your business? What issues to consider before a deal? Get all your M&A questions answered in this session. Segment due to run for 40 minutes
Name – Job title, Company
Name – Job title, Company
Name – Job title, Company
Name – Job title, Company
4:40 PM CET
Break - Speed Networking Roulette & Virtual Expo
5:00 PM CET
Tech Talk Series
Tune into a series of 3-mins tech talk presentations from some of the most exciting tech companies sharing their latest developments and solutions in cloud comms. Segment due to run for 40 minutes.
5:40 PM GMT
Pub Session Break Outs
Previous Cloud clomms summit events
“It’s great to sync up with people and get fresh perspectives.”
“The Cloud Comms Summit breaks all cloud communications industry barriers and creates opportunity.”
“The most useful two days I have spent this year, we learned a huge amount across some interesting and inspirational sessions and were able to meet a lot of new contacts in a very short space of time in a very open and relaxed environment. Thank you.”
“The Cavell Cloud Comms Summit really nails it for me. It’s big enough to attract a ton of interesting people from our telco target market but small enough to give you the opportunity to talk to them close up. We will definitely be coming to the next one.”
“A great opportunity to gain knowledge of key developments and progression within the Cloud Comms and Networking market, meet old friends, and make new ones. Recommended!”
“What an excellent event. Great access to some of the industries movers and shakers.”
“The CCS was an outstanding event, bringing together the brain-trust of the industry for a visionary look at the future.”
“I was impressed with the interactions by all the members and willingness to engage. I also was excited to see so many old friends.”
platform
Hopin enables us to group the main webinar-style stream, breakout tracks, networking area and expo hall together, simulating the content and community elements of the previous Cloud Comms Summit events in London.
speakers
Find out more about the experts and thought leaders who will be speaking at the summit.
We are currently planning our speaker line-up.
Register interest in the event to be notified of announcements in relation to this event.
TICKETS
Sponsors
A big thanks from the Cavell team to our sponsors. The event wouldn’t happen without you and we’re grateful for your ongoing support.
Gold Sponsors
lunch segment sponsor
audio-visual sponsor
SILVER
