Cavell Insight Series | Opportunities with Microsoft

Exploring Service Providers’ Opportunities with Microsoft Teams and beyond.

24th June 2021

Virtual Events

24th June 2021

Virtual Event

Video conference from home
Video conference from home

Join the largest cloud comms community of service providers and vendors virtually across two days of insights and networking with experts and thought leaders in the European cloud comms market.

Key themes for the day include competition reimagined, the future of customer engagement and the role of the service provider in the new world.

Why Attend

Opportunity

Microsoft has amplified its presence in the cloud communications landscape with the development of its Microsoft Teams application. As such, Cavell has received increasing interest from service providers who are looking to better understand the positioning of Microsoft Teams and its potential in the market as an additional revenue opportunity. 

Education

In this brand-new event, Cavell sets out to bring together and educate the carriers, operators, and telecommunications providers regarding their options around Microsoft’s portfolio, particularly Teams and collaboration, but also Azure for Operators, and Microsoft supplementary services. Several of the Microsoft ecosystem partners are also expected to attend. 

Network

Cavell has been working closely with the service providers in the cloud communications space over the past 15 years. Cavell’s network and agnostic, independent position in the market as a leading research and consulting firm, alongside Microsoft’s own presence at the event, provides the community with a great opportunity to tap into the Microsoft voice calling ecosystem (and beyond), and to learn more about their options now and for the future. 

agenda

We’re currently working on building our agenda, sign up for updates to be the first to know more.

How will Cavell Insight Series | Opportunities with Microsoft inspire your next big development?

2:00 PM BST

Meet your industry peers and our hosts!

2:15 PM BST

Making the most of a Virtual Cavell Insight Series

The Cavell team will be taking you on a tour of our Virtual Events platform – Hopin. Introducing best practices, all networking features and our virtual expo section.

2:30 PM BST

Collaboration: Changing the nature of Communications

After 18 months of disruption in the comms industry, enterprises globally have looked to collaborative solutions to solve the many challenges associated with new working environments. The market’s leading solution MS Teams has gained huge popularity across the globe. In this session, Patrick examines some of the macro factors that have influenced changing enterprise requirements and how service providers have had to adapt their portfolios to provide a class-leading collaboration solution.

Patrick Watson
Senior Research Analyst, Cavell Group

2:50 PM BST

Telephony in the cloud and the role of Microsoft Teams

Mattia is a Principal Program Manager Lead in Microsoft Teams and his team is mainly accountable for building the framework for integrating 3rd party PSTN capabilities in Teams. This critical area includes products like Operator Connect, Direct Routing and the various edge components for Microsoft Teams. He has been working in Microsoft for 14 years, across multiple countries, roles and organizations, always with a focus on products, strategy and partnerships.

Microsoft Logo 2020

Mattia Tocco – Principal Program Manager Lead, Microsoft

Speaker to be announced

3:10 PM BST

Giving Microsoft Teams a Voice

One area of accelerated growth within the communications industry has been the increase in demand for voice and calling services within Microsoft Teams. Microsoft provide a range of options for enterprise deployments, many of which rely on communication partners. This panel will examine the different options available and the best practices for service providers to explore when provisioning telephony services for Microsoft Teams users.

Matthew Townend
Executive Director,
Cavell Group

Bertrand Pourcelot – MD Enreach for Service Providers
Klaus von Rottkay – CEO, NFON

Chris Wade  CMO & CPO, Gamma Communications

Logo_VOIP-Telecom-communiques-de-presse
Pierre de Leusse – Partner, VoIP Telecom
  • What key changes are here to stay?
  • How will these changes effect the way you run your business?
  • What impact do you think this will have on service providers product portfolio in the future?
  • Do you think IT & communications irreversibly interlinked?
  • Are Hyperscalers the key competition of the future?

3:50 PM BST

Microsoft Ecosystem Partner Keynote

Microsoft Ecosystem Partner will be sharing their view on the market and their vision of the future of the wider industry in a 10-minute presentation, full details to follow.

tollring

Andy Bannister – Global Head of Sales, Tollring

Mike Wilkinson – Senior Director UC & Collaboration, Metaswitch

4:00 PM BST

Break - Speed Networking Roulette

Make yourself a coffee and meet new connections and chat with old friends, exploring the Virtual Speed Networking Roulette. Segment due to run for 10 minutes.

4:10 PM BST

Building a strategy beyond Microsoft Teams

There is a whole new world of opportunity within the Microsoft ecosystem outside of Microsoft Teams. As well as Microsoft Teams supplementary solutions, the wider Microsoft 365 portfolio provides service providers with a host of other possible revenue streams. A panel of experts with real world experience in generating value in the wider Microsoft stack join us to highlight potential opportunities for service providers looking to expand their portfolios.

Dominic Black

Dominic Black – Director of Research, Cavell Group

modality systems logo copy

Tom Arbuthnot – Principal Solutions Architect, Modality Systems

Evolve IP Logo

Scott Kinka – Chief Strategy and Innovation Officer, EvolveIP

Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider

Patrick Sullivan – COO & Co-Founder, 2600Hz

Mike Wilkinson – Senior Director UC & Collaboration, Metaswitch

  • Where will collaboration take the industry next?
  • How do vendors and tech companies continue to innovate throughout COVID-19?
  • How important are integrations and the ecosystem in a newly converged IT & telco world?
  • How will service providers create value around your portfolio of services in the future?
  • What is a future trend you think service providers should pay attention to?

4:50 PM BST

Microsoft Ecosystem Partner Keynote

Microsoft Ecosystem Partner will be sharing their view on the market and their vision of the future of the wider industry in a 10-minute presentation, full details to follow.

SPEAKER DETAILS

Speaker to be announced

Cavell Group Logo

Matthew Townend – Executive Director, Cavell Group

Andy Monroe – Managing Director, Q Advisors

Networking Sponsor - acuity-logo-rgb

Marcus Allchurch – Partner, Acuity Advisors

Speaker TBA

5:00 PM BST

Customer Experience in the Microsoft Ecosystem

Businesses are increasingly focusing on customer experience and Contact Centre plays a key role within this. As businesses require their customer-facing staff to collaborate with other teams internally, the link between Microsoft Teams and Contact Centre is becoming increasingly important. Our panel of contact centre vendors will explain how they are enabling great customer experiences within the Microsoft ecosystem.

Dominic Black – Director of Research, Cavell Group

8x8-logo

8×8

Netaxis Solutions Logo

Trefor Davies – UK Managing Director, Netaxis Solutions

uboss

Iain Sinnott – Sales and Marketing Director, Uboss

MondaGo

Lee Mansell – Head of Product Management, Mondago

Akixi copy

Simon Hughes – Business Development Manager, Akixi

Poly.logo

Jonathan Clark – Regional Product Marketing Manager EMEA, Poly

  • The UCaaS, CCaaS, CPaaS bundle
  • 2021 – The year of Integration
  • The mobile cloud communications world
  • The new Digital Marketplace and Go-to-Market
  • How has customer engagement changed in a COVID-19 world?
  • How have you to change your technology or products to meet these changing requirements?
  • How important are technologies like AI, ML, in the customer engagement experience?
  • How do CPaaS, CCaaS and UCaaS intersect in the future?
  • What comes first: CRM or Contact Centre?

3:20 PM CET

Break - Speed Networking Roulette & Virtual Expo

Make yourself a coffee and meet new connections and chat with old friends, exploring the Virtual Expo hall and Speed Networking Roulette. Segment due to run for 10 minutes.

5:00 PM BST

Office of the Future

As people re-emerge from their home offices, businesses are having to work out how to give their employees the best flexible workplace solutions to continue to enable high levels of productivity and collaboration. Offices will need to be redesigned to enable employees to collaborate effectively, and businesses will need to ensure that they have the right technology and hardware at both their home and office locations.

Matthew Townend
Executive Director,
Cavell Group

Jabra Logo

Holger Reisinger – Senior VP Large Enterprise Solutions, Jabra

Mike Wilkinson – Senior Director UC & Collaboration, Metaswitch

5:00 PM BST

Exploring Best Practices around Migrating to and Integrating into Teams

Matthew Townend
Executive Director,
Cavell Group

univonix_logo-full

Benny Ben-Ami – CTO, Univonix

TeamMate Technology logo

Micah Singer – Managing Director, TeamMate Technology

MondaGo

Alex Rogers – CTO, Mondago

Speaker TBA

  • What is the impact of the convergence of IT and the traditional comms channels?
  • What impact does the merging of IT and telco channels have on the market?
  • How do service providers react to the different requirements of IT versus traditional telco channels?
  • What is the impact of different commercial models (e.g. agency, master agency, wholesale, etc.) on the channel marketplace?
  • Is there a requirement for global/European channel programmes in this space?
  • Where do you see channels creating value in the future? How do you enable your channels to differentiate themselves?

5:30 PM BST

Event Wrap Up

Our analysts will share their thoughts on what they’ve learned today and highlight some of the key takeaways from the day’s sessions.

5:20 PM CET

Workplace of the future

Segment due to run for 40 minutes.

Dominic Black

Dominic Black – Director of Research, Cavell Group

Cloud Comms Summit Europe Highlights

If you missed #CCSEurope21 or would simply like to re-watch it, the summit recordings are available on-demand now. Click the banner for instant access!

Day 1 Highlights

CCS Europe Panel- Covid, Channel, Customer Challenges (Campaign Monitor)

One of the big discussions of this panel was that many companies had to scramble to develop new services to handle the pandemic. It was concluded that the industry came out stronger in the end and can capitalise on the survival driven growth of 2020.

The panel also focused on hyperscalers, with all the speakers agreeing that there was both competition and opportunity from the entry of these large companies into the market.

This panel discussed the ins and outs of M&A during the COVID-19 era.

The main takeaway was that investors are becoming much more familiar with this space. This means that how your company is valued is starting to factor in a lot more granular and mundane things like how good your integrations are, if you have paid your taxes, and how your teams are organised and communicate.

CCS Europe Fireside Chat - M&A
CCS Europe 2021 Tech Innovation Award Winner Poly Rove V3

We wrapped up the Day 1 with our tech innovation awards, where many companies were invited to come along and pitch themselves and their innovations for 3 minutes before a poll was done with the attendees of the event voting to decide a winner. It included guitars, quick pitches and even some St. Patrick’s Day inspired singing. This one is harder to explain so please watch the video when you have a chance and see all the great companies that took part.

The award went to Poly in the end, who impressed us all with a rousing song about anti-microbial phone coverings (seriously, find it and watch it).

Additional Topics Explored:
          • Navigating the “next normal”

          • Innovation in the Roaring 20’s

Day 2 Highlights

This panel focused on what services are available through Teams, like chat, direct routing, calling, meetings, collaboration, document editing. Panellists also identified risks such as, for every service you are selling and supporting you need to be careful if you are offering a service that Microsoft are going to start offering for free.

You need to work and find the supplementary services that you can offer that have value, that will hold value even if Microsoft move into that space.

Many people see Teams as the value but not everyone on the panel agreed. Some said they just viewed Teams as the window into selling other Microsoft services, as that is the service which people have asked for and are demanding.

CCS Europe Panel - Microsoft Teams - Adding Value 2
CCS Europe Panel- Workplace of the Future

This panel explored the future of the workplace post COVID-19.

One key challenge identified in this panel was that people have moved, and employers have hired people who live across different countries and regions. This means that those people will never be able to commute regularly.

Panellists highlighted the office will therefore, become a place for the high value interactions, meetings, collaboration, networking and team building.

Another big challenge identified was whether leaders lead in the way that is suitable for the new work style. Will leaders work from home themselves or insist they will be in the office every day? Will they establish a two-tier hierarchy?

CCS Europe wrapped up with an end of day Pub Quiz hosted by the Cavell team.

Congratulations to Bryan Martin at 8×8 for winning the prize which was kindly gifted by the Cloud Communications Alliance.

pub quiz winner
Additional Topics Explored:
  • New Channel Approaches in an IT & MSP-Led World

  • Learnings from serving the US market

  • Understanding Network Strategies for SPs in 2021

Previous Event Sponsors

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speakers

Find out more about the experts and thought leaders who will be speaking at the summit.

We are currently planning our speaker line-up.
Register interest in the event to be notified of announcements in relation to this event.

TICKETS

Service Provider

Individual Ticket

FREE

Vendor / Non-Service Providers / Investors

Individual Ticket

£250 (incl. VAT)

TICKETS

Service Provider

Individual Ticket

Free

Vendor / Non-Service Providers / Investors

Individual Ticket

£250 (incl. VAT)

Sponsors

A big thanks from the Cavell team to our sponsors. The event wouldn’t happen without you and we’re grateful for your ongoing support.

insight SPONSORS

vision Sponsors

ASSOCIATE SPONSORS

If you are interested in sponsoring this event, please email us at logistics@cavellgroup.com.

Getting the Most of a Virtual Cloud Comms Summit

Matthew Townend
Executive Director
Cavell Group Logo
Francisca Dinga
Events & Marketing Manager
Cavell Group Logo