Analyst Services

Analyst Services

Bring data to life with actionable insights.

We go beyond market share, size and shipment reports to look at the dynamics that drive adoption and how service providers are reacting to the forces shaping and shifting our industry.

Our analyst services look at our industry across six key dimensions.​

In our 11 core territories, we analyse and report on the cloud communications market size, market share, historical trends and future forecasts.
We examine what technologies are at the forefront of the future of cloud networking and SD WAN and how to launch those services.
We research enterprise buying behaviour across 7 regions to provide an end-user lens on industry dynamics and trends.
We aim to provide clarity to providers on how to work with Microsoft or against them as a competitor.
Providing insight into what services businesses are adopting to drive better customer engagement through CCaaS and APIs.
Sharing our knowledge, and that of other industry experts, with an audience of your peers in the industry.

Cloud Comms

In our 11 core territories, we analyse and report on the cloud communications market size, market share, historical trends and future forecasts.

Cloud Networking

We examine what technologies are at the forefront of the future of cloud networking and SD WAN and how to launch those services

Enterprise Insights

We research enterprise buying behaviour across 7 regions to provide an end-user lens on industry dynamics and trends.

Microsoft Reports

We aim to provide clarity to providers on how to work with Microsoft or against them as as competitor

Collaboration Reports

Examining the trends, technologies and future of collaboration within the modern enterprise.

Customer Engagement

Providing insight into what services businesses are adopting to drive better customer engagement through CCaaS and APIs.

Our analyst services look at our industry across three key dimensions.

Service Provider Reports

We track over 500 service providers across 11 countries in Europe & the US, monitoring key trends and new developments.

Enterprise Insight Reports

We research enterprise buying behaviour across 7 countries to provide an end-user lens on industry dynamics and trends.

Cloud Networking Reports

In our 11 core territories, we analyse and report on market size, market share, historical trends and future forecasts.

We track over 500 service providers across 11 countries in Europe and the US, monitoring key trends and new developments.

We research enterprise buying behaviour across 7 countries to provide an end-user lens on industry dynamics and trends. 

In our 11 core territories, we analyse and report on market size, market share, historical trends and future forecasts. 

We give you a complete 360° view of the landscape to help you understand the key trends from all angles.

That’s an essential part of our service: we don’t want to give you just the figures; our passion is to bring you deep understanding of what’s behind the numbers and how you should respond to them.

There are three ways that you can consume our research:

Standalone report purchase

Annual subscription package

Bespoke consulting project

Standalone report purchase

Annual subscription package

Bespoke consulting project

You can find all our current research here, with pricing information, and please visit our consulting services page for more information on our project work.

To hear more about how our analysts and insights can guide your journey, schedule a call today.

Our Analysts

Meet our analysts

Director - Research Services

Matthew Townend

Executive Director

Matt has always been involved in early-stage markets, beginning his career at Pipex, the UK’s first commercial ISP That would lead to roles at UUNet, Worldcom and MCI before working for the pioneering VoIP provider, Inclarity. Matt has held senior, commercial and market-facing roles managing hundreds of people in dozens of markets. Spotting a gap in the industry for good market data and insights, he founded illume in 2005, which would later become part of Cavell Group. Matt works with our clients on technology strategy, go-to-market frameworks, transformative consulting projects and due diligence exercises.

Dominic Black

Director - Research Services

Dom has worked in the telecoms and technology sectors for his entire career. He is undoubtedly one of the world’s leading analysts in Cloud Communications and he continues to generate 20+ reports per annum in his research sectors. Dom has built a strong global reputation as an insightful speaker with profound market knowledge, making him an in-demand presenter at events around the world. His focus at Cavell is to ensure that our research output and reports are focused on insights that are actionable, not just theoretical, so that our clients can take practical steps to improve their performance in the market.

Gail Smith

Executive Director

Gail has held product management, sales leadership and board-level roles in leading technology companies like Motorola, MFS (Verizon Business) and Level3 (CenturyLink), where she was President for Europe and a member of the executive team. In 2002, Gail founded Cavell, originally focusing on consulting and working with service providers and vendors like Cisco. Subsequently, she would merge her business with those of Mike and Matt to form Cavell Group as it is today. With Cavell, Gail helps service providers with their enterprise strategies as well as working on channel enablement programmes to help technology providers to expand their geographical footprints.

Finbarr Goode Begley

Finbarr started his career in tech at Liberty Comms, the PR agency, where he rose to the position of Senior Account Director. These unusual beginnings gave him a strong understanding of both technology and the activities of all the players in the value chain. In 2019, Finbarr decided to move to the analyst side of the industry and joined Cavell as a Senior Research Analyst. He is incredibly curious about the potential for technology to continue to change our lives and analyst work gives him the tools and input to explore it further. At Cavell, Finbarr is responsible for researching cloud networking, assessing the future applications of comms and networking tech, and consulting on client projects.

Patrick Watson

Senior Analyst

Patrick has spent most of the last decade in the ICT industry. After a few years working in retail, he spent 6 years in account management at Chess, giving him deep insights into the workings of the service provider community from the inside. Subsequently, Patrick leveraged his journalism degree with two years at UC Today, interviewing key people in the sector and developing stories. In 2020, he joined Cavell with the intention of putting his unique background to work as an analyst. He covers the collaboration sector of the market, specifically looking at how technology is driving new customer service oriented platforms and working practices.

Antonio Sardinha

Director - Engineering Services

Antonio is an electrical engineering graduate with a technical background working on big networks and with large enterprise customers on their networking requirements. He has worked for two of our major types of client – service providers and technology providers – including Cisco, Verizon and Siemens. Antonio works on both consulting projects and in engineering services. For several years, he has also been a consultant for Riverbed, one of Cavell’s major clients. He believes that to be successful with network architecture and technical advisory work, a deep technical knowledge is needed, and that’s what he seeks to bring to his client engagements.