Cloud Comms Market Reports

Our research covers 12 key markets across Europe and the USA to help providers and vendors really understand how the cloud comms market is developing.

About Cloud Comms Market Reports

Cavell’s research covers 12 key markets across Europe and the USA to help providers and vendors really understand how the cloud comms market is developing. Our Cloud Comms Market Reports provide laser focus on the cloud communications market, delivering unmatched insight into how the new communications markets have evolved and what will impact them in the future. Our reports help providers to build or update business plans, determine and explain your market position and that of the competition, understand product trends, explore new geographic markets and give you the insight to support your growth and success in the future.

Market Reports available are: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, UK, USA.


Cavell has been conducting research for over 15 years on the cloud communications market and by tracking over 325 cloud communication service providers and technology vendors across Europe and the USA twice a year and working closely with some of the largest and most successful providers in the market, Cavell’s insight into the dynamics of the European communications market is unparalleled.


Combined with service provider interviews, desktop research, vendor verification, and our bespoke consulting projects, Cavell has an unprecedented vision of what is happening in each individual market, both from a qualitative and quantitative perspective, enabling us to give you the best insight and ideas to make decisions.

Data Points

  • Historical growth in market
  • Installed base and current penetration rates
  • New user growth and growth rates over past six months
  • Five-year forecasts for the following:
    • Users
    • License revenue
    • Minute revenue
    • Top ten providers market share and split by size of base
    • Platform/switch market share and split by size of base
    • Microsoft Teams Split and forecast of
      • Installed base using Teams with Calling Plans
      • Installed base using Teams with Direct Routing
      • Installed base using Teams with 3rd party Cloud PBX functionality

Research Portal and Output

Reports purchased will be accessible through our research portal alongside white papers available to download and specific customer files.

Cloud Comms Market Reports are comprised of individual market reports in PDF format with the addition of downloadable data sheets as Excel documents.

We allow multiple users from your team to access files.


An Analyst workshop is an opportunity for the report specialist Dominic Black, Director of Research at Cavell Group, to present to you the key findings from the research.

This will provide additional context for the research and will highlight the most relevant sections to your company.

Our analysts stay up to date with industry changes and developments. Workshops with our team allow for greater explanation of the research in the wider cloud comms industry and the chance to have your unique questions answered.

Order Report

Book a call with Dominic to discuss our Cloud Comms Market Reports.

Getting the Most of a Virtual Cloud Comms Summit

Matthew Townend
Executive Director
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Francisca Dinga
Events & Marketing Manager
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