Microsoft Makes Moves Into the CCaaS Market

Microsoft Makes Moves Into the CCaaS Market

While many of us, myself included, were being distracted by talk of the ‘metaverse’ and glitzy headlines about 3D avatars in virtual meetings the most pertinent news coming out of Microsoft Ignite might have slipped the net. Highlighted in Tom Arbuthnot’s excellent Microsoft focused blog, the news relating to the customer experience, CX, industry might …

Microsoft Makes Moves Into the CCaaS Market Read More »