Reborn: The Dawn of a New Era for Communications
September 20-22, 2021
Phoenix, AZ, USA
September 20-22, 2021
Scottsdale, AZ, USA
Gold Sponsors
Cavell Group and the Cloud Communications Alliance are proud to announce we are returning to in-person events this September for Cloud Comms Summit US 2021!
We are excited to meet the industry once again, at our beautiful chosen venue in Scottsdale, AZ.
We look forward to seeing you there!
Cloud Comms Summit US is produced by Cavell Group in partnership with the Cloud Comms Alliance. Find out more about the CCA and becoming a member here.
why attend
Great Networking
Interact with attendees and start a conversation in our dedicated networking sessions across the event in our beautiful venue. Make strong connections with service providers and vendors and talk directly to advisors and experts from Cavell Group.
Actionable Insights
Walk away equipped with the practical insights that enable you to turn your ideas into action. Learn about the change in competition and industry best practices through a mix of keynote presentations and panel discussions with key industry players.
Unbiased Environment
As an impartial party in the Cloud Comms space, Cavell keep the event vendor neutral and non-biased. Cavell will will be sharing their experiences combined with key findings from the latest Cloud Comms Market and Enterprise Insight Research Reports to help you understand the market.
venue
Omni Scottsdale Resort & Spa at Montelucia
Nestled at the base of Camelback Mountain, Omni Scottsdale Resort & Spa at Montelucia is where Cavell and the CCA will host Cloud Comms Summit US 2021.
For information on the venue’s new “Omni Safe & Clean” coronavirus initiative, click here.
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Omni Scottsdale Resort
4949 East Lincoln Drive,
Scottsdale,
Phoenix,
Arizona
85253
USA - (480) 627-3200
Please make sure to make your hotel reservation soon, as the rooms at the Omni Scottsdale Resort & Spa at Montelucia will sell out.
To make your reservation at our discounted rate, please contact the hotel at 480-627-3200 and reference the Cloud Comms Summit.
If you wish to stay at Omni Scottsdale Resort Hotel during our event we have a number of rooms at special rates available on the dates of the event.
speakers
Find out more about the experts and thought leaders who will be speaking at the summit.
We are currently planning our speaker line-up.
Take a look at some of the industry specialists who spoke at our US focussed event in 2020.
agenda
How will Cloud Comms Summit US inspire your next big development?
Day 1 - September 20, 2021
9:00 PM MST
Welcome Drinks Reception
To kick start the Cloud Comms Summit US, the Welcome Drinks Reception will be a great opportunity to begin in-person networking, meet and reunite with the cloud comms community.
Sponsored by:
Day 2
Valencia Lawn
8:40 AM MST
Guest Speaker Opening Speech
9:00 AM MST
Standing out from the Cloud - How to differentiate in a changed marketplace
Opening keynote presented by Matthew Townend – Executive Director, Cavell Group
Patrick Watson
Senior Research Analyst, Cavell Group
9:20 AM MST
The Changing Enterprise Requirements
This panel discussion will feature a number of decision makers representing Arizonian businesses. The session will be exploring the enterprise’s key drivers for their IT & communications strategy, requirements and expectations from their suppliers, and buying and operational approaches. Also, internal challenges will be discussed, such as managing change within an enterprise’s IT department, dealing with skills shortage, and implementing integrations.
Clark Peterson – Chairman, Cloud Communications Alliance
Tim Roemer – Director of the Arizona Department of Homeland Security and CSIO
Clark Peterson – Chairman, Cloud Communications Alliance
Tim Roemer – Director of the Arizona Department of Homeland Security and CSIO
10:00 AM MST
Current Market View
Clark Peterson – Chairman, Cloud Communications Alliance
Matthew Townend – Executive Director, Cavell Group
Alhambra Foyer & Terrace
10:30 AM MST
Coffee Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
Valencia Lawn
11:00 AM MST
CCA Best Practice Discussion Zones
International Expansion
Matthew Townend – Executive Director, Cavell Group
Channel Strategy & Digital Engagement
Product Innovation
Operations
This discussion zone will focus on your options on September 28th, when the FCC has mandated that providers not hand off calls which are unregistered according to anti-Robocalling rules. What will you do if it is YOUR calls being blocked?
We also will talk about, what some believe is the over-reaching of the government, into YOUR pockets using communications taxes and fees. What can YOU do about it?
Mark Iannuzzi – President, TelNet
Michael Pryor – Shareholder, Brownstein Hyatt Farber Schreck, LLP
Jonathan Marashlian – Managing Partner – Marashlian & Donahue, PLLC
Glenn Richards – Partner – Pillsbury Winthrop Shaw Pittman LLP
Discussion zone details to follow.
Matthew Townend – Executive Director, Cavell Group
Discussion zone details to follow.
Discussion zone details to follow.
Discussion zone details to follow.
12:00 PM MST
CCA Best Practice Zones Round-up
Dominic Black – Director of Research, Cavell Group
Matthew Townend – Executive Director, Cavell Group
Clark Peterson – Chairman, Cloud Communications Alliance
Mark Iannuzzi – President, TelNet
Alhambra Foyer & Terrace
12:30 PM MST
Lunch Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
Alhambra Ballroom
2:00 PM MST
The Future of Indirect Distribution
Janet Schijns – CEO, JS Group
Matthew Townend – Executive Director, Cavell Group
2:30 PM MST
Industry Vision Keynote
Speaker will be sharing their view on the market and their vision of the future of the wider industry, full details to follow.
2:45 PM MST
Market Vision of the Future
Collaboration-focused panel discussion.
Matthew Townend – Executive Director, Cavell Group
Andy Monroe – Managing Director, Q Advisors
Marcus Allchurch – Partner, Acuity Advisors
Speaker TBA
3:30 PM MST
Industry Vision Keynote
Speaker will be sharing their view on the market and their vision of the future of the wider industry, full details to follow.
Alhambra Foyer & Terrace
3:45 PM MST
Afternoon Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
Alhambra Ballroom
4:15 PM MST
Enhancing Customer Experience through CCaaS
5:00 PM MST
Industry Vision Keynote
Speaker will be sharing their view on the market and their vision of the future of the wider industry, full details to follow.
5:15 PM MST
CEO Insight Lightning Round
Alan Rihm – CEO, CoreDial
Matt Siemens – CEO, Nuso
Ari Rabban – CEO, Phone.com
Matthew Townend – Executive Director, Cavell Group
- How has customer engagement changed in a COVID-19 world?
- How have you to change your technology or products to meet these changing requirements?
- How important are technologies like AI, ML, in the customer engagement experience?
- How do CPaaS, CCaaS and UCaaS intersect in the future?
- What comes first: CRM or Contact Centre?
Kasbah Patio
8:00 PM MST
Networking Dinner
Meet with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions.
Our full agenda is currently under construction, here's how we currently envision the event.
Day 1 – Monday September 20, 2021
We will welcome you to the event with a relaxed evening drinks reception to meet and greet your fellow industry members face-to-face after over a year of isolation and lockdown.
Day 2 – Tuesday September 21, 2021
On Tuesday morning we will kick off our conference with interesting keynotes and panels, running throughout the day into the afternoon, promoting interaction throughout the sessions.
Importantly we will be encouraging everyone to network in our breaks and take full advantage of being face-to-face with our industry again.
Day 3 – Wednesday September 22, 2021
On Wednesday morning we plan to continue our conference of keynotes and panels, running until lunchtime.
TICKETS
Places at Cloud Comms Summit are limited and available on a first-come, first-served basis. Please book now to avoid disappointment.
Individual Ticket
$600
TICKETS
Places at Cloud Comms Summit are limited and available on a first-come, first-served basis. Please book now to avoid disappointment.
A big thanks from the Cavell team to our sponsors. The event wouldn’t happen without you and we’re grateful for your ongoing support.
Gold Sponsors
lunch segment sponsor
audio-visual sponsor
SILVER SPONSORS
LANYARD SPONSORS
Sponsors
If you are interested in sponsoring this event, please email us at events@cavellgroup.com.
