Reborn: The Dawn of a New Era for Communications
September 21-22, 2021
Gold Sponsors
Cavell Group and the Cloud Communications Alliance are proud to announce we are returning to in-person events this September for Cloud Comms Summit US 2021!Â
We are excited to meet the industry once again, at our beautiful chosen venue in Scottsdale, AZ.
We look forward to seeing you there!
Cloud Comms Summit US is produced by Cavell Group in partnership with the Cloud Comms Alliance. Find out more about the CCA and becoming a member here.
why attend
Great Networking
Interact with attendees and start a conversation in our dedicated networking sessions across the event in our beautiful venue. Make strong connections with service providers and vendors and talk directly to advisors and experts from Cavell Group.
Actionable Insights
Walk away equipped with the practical insights that enable you to turn your ideas into action. Learn about the change in competition and industry best practices through a mix of keynote presentations and panel discussions with key industry players.Â
Unbiased Environment
As an impartial party in the Cloud Comms space, Cavell keep the event vendor neutral and non-biased. Cavell will will be sharing their experiences combined with key findings from the latest Cloud Comms Market and Enterprise Insight Research Reports to help you understand the market.Â
speakers
Find out more about the experts and thought leaders who will be speaking at the summit.
We are currently planning our speaker line-up.
Take a look at some of the industry specialists who spoke at our US focussed event in 2020.
schedule
How will Cloud Comms Summit US inspire your next big development?
Day 1 - September 21, 2021
Valencia Lawn
10:30 AM EDT
Open Networking Session
10:50 AM EDT
Virtual Platform Walkthrough
11:00 AM EDT
Standing out from the Cloud - How to differentiate in a changed marketplace
Opening keynote presented by Matthew Townend – Executive Director, Cavell Group.
11:20 AM EDT
Get Them to Cloud. Make them use it.
In today’s mobile world, with access to our workplace 24 hours a day, no matter where we are, work/life balance is a challenge. The emergence of the hybrid workforce is forcing employers to re-assess their obligations and set clear, formal boundaries that help their people to manage their work commitments and their personal time. So what does this mean for Service Providers and how can they increase adoption and consumption of their Cloud services?
Haydn Faltyn – CEO
11:30 AM EDT
CEO Lightning Round
In this session we explore how CEOs can prepare for success, as well as tips, best practices, and insights into what works and what doesn’t work from a leadership standpoint in a cloud communications focused business.
Alan Rihm –Â CEO, CoreDial
Matt Siemens –Â CEO, NUSO
Ari Rabban –Â CEO, Phone.com
Alan Rihm – CEO
Matt Siemens – CEO
Ari Rabban – CEO
12:00 PM EDT
The Rebirth of CPaaS
Reflecting on this dawning era of business communications, Demetrio will discuss how CPaaS is reemerging at the fore of the cloud communications market and how service providers can leverage the power of UCaaS/CCaaS + CPaaS to position themselves where the market is heading.
Demetrio Rico – VP of Global Sales
12:10 PM EDT
Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
12:20 PM EDT
Fast is the New Big: A Channel in Motion
There is no shortage of change in our world or our industry and the partner ecosystem, as a result, is in the middle of an unprecedented metamorphosis. What changes matter the most? How do you move the right levers, find the growth, and create momentum? Come join Janet Schijns, CEO of JS Group as she shares the secrets of the channel evolution and how to play to win.
Janet Schijns – CEO
12:50 PM EDT
Speech Analytics: Telecom’s Thread Through Past, Present, and Future
MiaRec CEO, Gennady Bezko, will lay out a roadmap to illustrate how speech analytics permeates the present and will dominate the future of Telecommunications. As an industry, Telecom has had many promises tested recently, with analytics and AI making deeper impacts in our connective technologies than ever before. The application potential for speech-driven analytics is setting us up for a Telecom sea change, and Bezko will share his vision for how these applications will redefine global communications practices.Â
Gennadiy Bezko – CEO
1:00 PM EDT
Market Vision of the Future
DP Venkatesh – General Manager – Digital, SMB and Strategic Partners
Jill Purse –Â Product Marketing Director
Gurdip Jande – CPO
Rob Scudiere – President & COO
DP Venkatesh – Software Engineer, Cisco
Jill Purse –Â Product Marketing Director
Gurdip Jande –Â CPO, Mitel
Fuze –Â speaker to be announced shortly
1:40 PM EDT
Industry Vision Keynote
Speaker will be sharing their view on the market and their vision of the future of the wider industry, full details to follow.
Anand Buch – CEO, Netsapiens
Doug Gaylor – President & COO, Crexendo
1:50 PM EDT
Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
2:00 PM EDT
Analysts Session
Hear from Industry Leaders and Analysts on their view of where hosted communications is headed.
Matthew Townend – Executive Director
Doug Green – Publisher, Telecom Reseller
Mike Tessler – Managing Partner, True North Advisory
Dave Michaels – Lead Analyst, TalkingPointz
Blair Pleasant –Â President & Principal AnalystÂ
Doug Green – Publisher
Mike Tessler – Managing Partner
Dave Michaels – Lead Analyst
Matthew Townend – Executive Director
Blair Pleasant – President & Principal AnalystÂ
2:40 PM EDT
Industry Vision Keynote​
Nicolas Nehme – Vice President Global SE & PM, GSP BU
2:50 PM EDT
Enhancing Customer Engagement
Janice Rapp – VP Product Marketing, Contact Center, 8×8
Bart Delgado –Â Managing Director, Akixi
Adrian Di Pietrantonio – Co Founder & EVP, Global Partners & Alliances, Dubber
Jim Murphy – CEO, Broadvoice
Adrian Di Pietrantonio – Co Founder & EVP, Global Partners & Alliances
3:20 PM EDT
Virtual Networking
Meet with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions.
Day 2 - September 22, 2021
11:00 AM EDT
Open Networking Session
11:30 AM EDT
Current Market View
The Cloud Communications Alliance will share their latest findings in their 2021 market survey, providing an insightful overview of services, features, integrations and more.
Matthew Townend – Executive Director, Cavell Group
Clark Peterson – Chairman, Cloud Communications Alliance
Matthew Townend – Executive Director
Clark Peterson – Chairman
11:50 AM EDT
M&A Forum Opening Keynote
Dmitry Netis, Managing Director, shares M&A activities in the cloud communications space.
Sponsored by
12:10 PM EDT
M&A Forum
In the M&A forum we will hear from Q Advisors who many will know has been the predominant investment bank in the Cloud Comms space. We will also be talking to providers who have recently gone through significant M&A activity, and Cavell will share some best practice advise from their extensive commercial and technical Due Diligence activities.
Matthew Townend – Executive Director
Andrew Gaffney –Â Managing Director
Brian Beutler –Â CEO
Doug Gaylor – President & COO
Matthew Townend – Executive Director, Cavell Group
Andrew Gaffney –Â Managing Director, Q AdvisorsÂ
Brian Beutler –Â CEO, Alianza
Crexendo – speaker to be announced shortly
12:50 PM EDT
Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
1:10 PM EDT
CCA Best Practice Discussion Zones
In today’s mobile world, with access to our workplace 24 hours a day, no matter where we are, work/life balance is a challenge. The emergence of the hybrid workforce is forcing employers to re-assess their obligations and set clear, formal boundaries that help their people to manage their work commitments and their personal time. So what does this mean for Service Providers and how can they increase adoption and consumption of their Cloud services?
Mark Iannuzzi – President
Michael Pryor – Shareholder
Jonathan Marashlian – Managing Partner
Glenn Richards – Partner
Some in our industry have chosen acquisitions and mergers to expand outside of their home country. Cavell’s Executive Director, Matthew Townend will dive into this communications growth area.
Matthew Townend – Executive Director
Matthew Townend – Executive Director, Cavell Group
In an increasingly complex world, businesses need to simplify the way they communicate, collaborate, and seamlessly integrate third-party applications into their operations and processes. Star2Star meets that need with its patented cloud-native collaboration platform designed for the modern enterprise. Hear first hand from President Michelle Accardi on Star2Star’s road to product innovation.
Michelle Accardi – President & CRO
Matthew Townend – Executive Director, Cavell Group
In one week, you might not be able to complete calls.
This discussion zone will focus on your options on September 28th, when the FCC has mandated that providers not hand off calls which are unregistered according to anti-Robocalling rules. What will you do if it is YOUR calls being blocked?
We also will talk about, what some believe is the over-reaching of the government, into YOUR pockets using communications taxes and fees. What can YOU do about it?
Mark Iannuzzi – President, TelNet
Michael Pryor – Shareholder, Brownstein Hyatt Farber Schreck, LLP
Jonathan Marashlian – Managing Partner, Marashlian & Donahue, PLLC
Glenn Richards – Partner, Pillsbury Winthrop Shaw Pittman LLP
International Expansion
Some in our industry have chosen acquisitions and mergers to expand outside of their home country. Cavell’s Executive Director, Matthew Townend will dive into this communications growth area.Â
Matthew Townend – Executive Director, Cavell Group
Â
Channel Strategy & Digital Engagement
Discussion zone summary to follow.
Product Innovation
In an increasingly complex world, businesses need to simplify the way they communicate, collaborate, and seamlessly integrate third-party applications into their operations and processes. Star2Star meets that need with its patented cloud-native collaboration platform designed for the modern enterprise. Hear first hand from President Michelle Accardi on Star2Star’s road to product innovation.
Michelle Accardi – President & CRO, Star2Star
Operations
It’s what’s behind the scenes that make RingCentral run so smoothly. Take a look behind the curtain at RingCentral’s operations.
1:40 PM EDT
CCA Best Practice Zones Round-up
The session leaders of CCA Best Practice Discussion Zones will come together to debrief and share key discussion points explored in each of their sessions.
Matthew Townend – Executive Director, Cavell Group
Clark Peterson – Chairman, Cloud Communications Alliance
Mark Iannuzzi – President, TelNet
Michelle Accardi –Â President & CRO
RingCentral – Speaker to be announced
Matthew Townend – Executive Director
Clark Peterson – Chairman
Mark Iannuzzi – President
Michelle Accardi – President & CRO
2:00 PM EDT
Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
2:10 PM EDT
Challenges Service Providers Can't Ignore
Summary to follow.
Chip Pickering – CEO
2:20 PM EDT
BroadWorks Service Provider Forum
In this Forum we will hear from Park Bench Solutions opening the discussion as well as from Cisco on their plans with BroadWorks. It will also be an opportunity for BroadWorks customers to share best practices and insights on what they are seeing works in their own environments.
Sponsored by
Marc Tribbe –Â CEO, Park Bench Solutions
James Lee – COO, Park Bench Solutions
Joe Harsch – Senior Director, Cisco
Marc Tribbe – CEO
James Lee – COO
Joe Harsch –Â Senior DirectorÂ
James Lee – COO
2:20 PM EDT
Microsoft Teams Forum
In this session, we will share some key insights around Teams and Azure for Operators. Providers who are deploying Microsoft solutions and other members of the Microsoft ecosystem will also have the opportunity to join in to discuss and share best practices.
3:00 PM EDT
Closing Comments & Farewell
Join in as we wrap up the event with a fun quiz to test your memory and engagement with the day’s content! The winner is in for some exciting prizes.
3:10 PM EDT
Open Virtual Networking
Join in as we wrap up the event with a fun quiz to test your memory and engagement with the day’s content! The winner is in for some exciting prizes.
TICKETS
Places at Cloud Comms Summit are limited and available on a first-come, first-served basis. Please book now to avoid disappointment.
agenda
How will Cloud Comms Summit US inspire your next big development?
Day 1 - September 20, 2021
9:00 PM MST
Welcome Drinks Reception
To kick start the Cloud Comms Summit US, the Welcome Drinks Reception will be a great opportunity to begin in-person networking, meet and reunite with the cloud comms community.
Sponsored by:
Valencia Lawn
8:40 AM MST
Guest Speaker Opening Speech
9:00 AM MST
Standing out from the Cloud - How to differentiate in a changed marketplace
Opening keynote presented by Matthew Townend – Executive Director, Cavell Group.
Patrick Watson
Senior Research Analyst, Cavell Group
9:20 AM MST
The Changing Enterprise Requirements
This panel discussion will feature several Arizonian business decision-makers. They will explore the enterprise’s key drivers for their IT & communications strategy, requirements, and expectations from their suppliers, internal challenges and much more.
J.R. Sloan – CIO, State of Arizona
Clark Peterson – Chairman
Clark Peterson – Chairman, Cloud Communications Alliance
J.R. Sloan – CIO, State of Arizona
10:00 AM MST
Current Market View
Clark Peterson – Chairman
Matthew Townend – Executive Director
Matthew Townend – Executive Director, Cavell Group
Clark Peterson – Chairman, Cloud Communications Alliance
Alhambra Foyer & Terrace
10:30 AM MST
Coffee Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
Valencia Lawn
11:00 AM MST
CCA Best Practice Discussion Zones
This discussion zone will focus on your options on September 28th, when the FCC has mandated that providers not hand off calls which are unregistered according to anti-Robocalling rules. What will you do if it is YOUR calls being blocked?
We also will talk about, what some believe is the over-reaching of the government, into YOUR pockets using communications taxes and fees. What can YOU do about it?
Mark Iannuzzi – President
Michael Pryor – Shareholder
Jonathan Marashlian – Managing Partner
Glenn Richards – Partner
Some in our industry have chosen acquisitions and mergers to expand outside of their home country. Cavell’s Executive Director, Matthew Townend will dive into this communications growth area.
Matthew Townend – Executive Director
Discussion zone summary to follow.
Speaker to be announced shortly.
Janet Schijns – CEO, JS Group
Matthew Townend – Executive Director, Cavell Group
In an increasingly complex world, businesses need to simplify the way they communicate, collaborate, and seamlessly integrate third-party applications into their operations and processes. Star2Star meets that need with its patented cloud-native collaboration platform designed for the modern enterprise. Hear first hand from President Michelle Accardi on Star2Star’s road to product innovation.
Michelle Accardi – President & CRO
Matthew Townend – Executive Director, Cavell Group
It’s what’s behind the scenes that make RingCentral run so smoothly. Take a look behind the curtain at RingCentral’s operations.Â
Speaker to be announced shortly.
Matthew Townend – Executive Director, Cavell Group
In one week, you might not be able to complete calls.
This discussion zone will focus on your options on September 28th, when the FCC has mandated that providers not hand off calls which are unregistered according to anti-Robocalling rules. What will you do if it is YOUR calls being blocked?
We also will talk about, what some believe is the over-reaching of the government, into YOUR pockets using communications taxes and fees. What can YOU do about it?
Mark Iannuzzi – President, TelNet
Michael Pryor – Shareholder, Brownstein Hyatt Farber Schreck, LLP
Jonathan Marashlian – Managing Partner, Marashlian & Donahue, PLLC
Glenn Richards – Partner, Pillsbury Winthrop Shaw Pittman LLP
International Expansion
Some in our industry have chosen acquisitions and mergers to expand outside of their home country. Cavell’s Executive Director, Matthew Townend will dive into this communications growth area.Â
Matthew Townend – Executive Director, Cavell Group
Â
Channel Strategy & Digital Engagement
Discussion zone summary to follow.
Product Innovation
In an increasingly complex world, businesses need to simplify the way they communicate, collaborate, and seamlessly integrate third-party applications into their operations and processes. Star2Star meets that need with its patented cloud-native collaboration platform designed for the modern enterprise. Hear first hand from President Michelle Accardi on Star2Star’s road to product innovation.
Michelle Accardi – President & CRO, Star2Star
Operations
It’s what’s behind the scenes that make RingCentral run so smoothly. Take a look behind the curtain at RingCentral’s operations.
12:00 PM MST
CCA Best Practice Zones Round-up
The session leaders of CCA Best Practice Discussion Zones will come together to debrief and share key discussion points explored in each of their sessions.
Matthew Townend – Executive Director, Cavell Group
Clark Peterson – Chairman, Cloud Communications Alliance
Mark Iannuzzi – President, TelNet
Michelle Accardi –Â President & CRO
RingCentral – Speaker to be announced
Matthew Townend – Executive Director
Clark Peterson – Chairman
Mark Iannuzzi – President
Michelle Accardi – President & CRO
Speaker to be announced shortly.
Matthew Townend – Executive Director, Cavell Group
Alhambra Foyer & Terrace
12:30 PM MST
Lunch Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
Alhambra Ballroom
2:00 PM MST
Fast is the New Big: A Channel in Motion
There is no shortage of change in our world or our industry and the partner ecosystem, as a result, is in the middle of an unprecedented metamorphosis. What changes matter the most? How do you move the right levers, find the growth, and create momentum? Come join Janet Schijns, CEO of JS Group as she shares the secrets of the channel evolution and how to play to win.
Janet Schijns – CEO, JS Group
Janet Schijns – CEO
Matthew Townend – Executive Director, Cavell Group
2:30 PM MST
Get them to Cloud. Make them use it.
In today’s mobile world, with access to our workplace 24 hours a day, no matter where we are, work/life balance is a challenge. The emergence of the hybrid workforce is forcing employers to re-assess their obligations and set clear, formal boundaries that help their people to manage their work commitments and their personal time. So what does this mean for Service Providers and how can they increase adoption and consumption of their Cloud services?
Haydn Faltyn –Â CEO, BroadSource
Haydn Faltyn –Â CEO, BroadSource
2:45 PM MST
Market Vision of the Future
Cisco – speaker to be announcedÂ
RingCentral – speaker to be announcedÂ
Mitel – speaker to be announcedÂ
Marcus Allchurch – Partner, Acuity Advisors
Speaker TBA
Matthew Townend – Executive Director, Cavell Group
Andy Monroe – Managing Director, Q Advisors
3:30 PM MST
Industry Vision Keynote
Speaker will be sharing their view on the market and their vision of the future of the wider industry, full details to follow.
Alhambra Foyer & Terrace
3:45 PM MST
Afternoon Break
Meet and reconnect with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions so far.
Alhambra Ballroom
4:15 PM MST
Enhancing Customer Experience through CCaaS
Bryan Martin – CTO, 8×8
Mike Ary – CEO, Aceyus
5:00 PM MST
The Rebirth of CPaaS
Demetrio Rico – Global VP of Sales, 2600Hz
5:15 PM MST
CEO Insight Lightning Round
Alan Rihm – CEO
Matt Siemens –Â CEO
Ari Rabban – CEO
Matthew Townend – Executive Director, Cavell Group
Alan Rihm – CEO, CoreDial
Matt Siemens –Â CEO, Nuso
Ari Rabban – CEO, Phone.com
- How has customer engagement changed in a COVID-19 world?
- How have you to change your technology or products to meet these changing requirements?
- How important are technologies like AI, ML, in the customer engagement experience?
- How do CPaaS, CCaaS and UCaaS intersect in the future?
- What comes first: CRM or Contact Centre?
Kasbah Patio
8:00 PM MST
Networking Dinner
Meet with your industry peers and share your thoughts on what you’ve learned and highlight some of the key takeaways from the day’s sessions.
Our full agenda is currently under construction, here's how we currently envision the event.
Day 1 – Monday September 20, 2021
We will welcome you to the event with a relaxed evening drinks reception to meet and greet your fellow industry members face-to-face after over a year of isolation and lockdown.
Day 2 – Tuesday September 21, 2021
On Tuesday morning we will kick off our conference with interesting keynotes and panels, running throughout the day into the afternoon, promoting interaction throughout the sessions.
Importantly we will be encouraging everyone to network in our breaks and take full advantage of being face-to-face with our industry again.
Day 3 – Wednesday September 22, 2021
On Wednesday morning we plan to continue our conference of keynotes and panels, running until lunchtime.
TICKETS
Places at Cloud Comms Summit are limited and available on a first-come, first-served basis. Please book now to avoid disappointment.
A big thanks from the Cavell team to our sponsors. The event wouldn’t happen without you and we’re grateful for your ongoing support.
Sponsors
If you are interested in sponsoring this event, please email us at events@cavellgroup.com.
Gold Sponsors
forum sponsors
SILVER SPONSORS
venue
Omni Scottsdale Resort & Spa at Montelucia
